Introduction:
Welcome to chiltonsantiques.com.au and thank you for shopping with us. These are a list of the Terms and Conditions that govern the use of this website. Should you have any questions, please contact us on (02) 9524 0360 prior to placing an order.
Security:
We want you to be able to order from Chilton’s with total confidence. To place your order with us all you need to do is contact us by letter, fax, telephone or email (chiltonsmiranda@bigpond.com.au )
Remember to include your contact details and a clear description of the piece you are ordering.
Shipping:
Domestic - $10 for each order to each address inclusive of insurance
International - Please phone or email for a postage quote. Presently we ship to all countries using different types of couriers depending on size and price of parcel.
If you would like a registered delivery (signature required) extra costs will be incurred.
Delivery:
Chilton’s aims to have all products delivered domestically within 3 working days if the items are in stock. Those items that are not in stock can take longer. We will always notify you if this is to be the case by email or phone. Remember antique pieces are original and there is only one of each item available. Please allow 12-15 working days for delivery of international orders. Please specify when ordering if you require your parcel to be delivered on or before a particular date and we will endeavour to have it there at that time.
Credit cards:
We accept all types of credit cards in store only, meaning this type of payment will only be accepted by having the card and cardholder present for the transaction. No credit card payments will be accepted online.
Money Orders, Direct Debit & Personal Cheques are the only other forms of payment we accept for online sales. This is not only to protect Chilton's Antiques, but to protect you, the consumer as well. The goods will then only be sent after these have been cleared.
Pricing:
All prices, including quotes that are displayed on our web site are in Australian dollars and include the GST. Prices and quotes are correct at the time of printing but are subject to change without notice. All items of antique jewellery offered are individual, one off pieces that are priced on rarity, stone content, gold carat weight and age. Quotes remain valid for 30 days.
Acknowledgment and acceptance of Terms and Conditions:
Please note that by accessing, using or browsing this website you agree to be bound by its terms, conditions, disclaimers and limitations of liability ("Terms and Conditions"). Chilton’s reserves the right to amend or update such terms, conditions, disclaimers and limitations of liability at any time without providing notice to you. By using the website, you acknowledge that you have read and understood these Terms and Conditions.
Limitation of Liability:
Any liability in connection with goods or services supplied to you will, subject to any non-excludable liability for breach of conditions or warranties implied by legislation and to the maximum extent permitted by law, at the election of Chilton’s be limited to:
1. in relation to goods, the replacement or repair of the goods, the supply of equivalent goods, the payment of the cost of replacing or repairing the goods or the payment of the cost of obtaining equivalent goods; and
2. in relation to services, the supplying of the services again or the payment of the cost of having the services supplied again.
Disclaimer:
The information contained on the website is provided by Chilton’s in good faith. To the best of our knowledge, the information is accurate and current. However, Chilton’s and Georgina Hope PTY LTD, any of their directors, officers, employees or consultants do not make any representation or warranty as to the accuracy or completeness of the information.
To the fullest extent permitted by applicable law, Chilton’s disclaims all representations and warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose and non-infringement. Chilton’s makes no warranty that this website, any information or ideas contained on this website or any products or services will meet your requirements.
You expressly acknowledge and agree that Chilton’s does not control other users of this website, the providers of information or ideas to this website or the suppliers of goods and services purchased from this website, and Chilton’s is therefore not liable for their opinions or their behaviour, including any information or advice provided by them or any defamatory statements made by them or any offensive conduct on their part.
You further acknowledge and agree that, subject to the section dealing with "Limitation of Liability", Chilton’s will not be liable to you or any other person for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to damages for product liability, personal injury or negligence resulting from use of goods or services supplied to you, or on behalf of you, through the website.
We believe that we have aligned ourselves with excellent delivery partners, but there may be times when, despite their best efforts, parcels are delayed in the delivery process. We will always endeavour to work with our delivery partners to ensure prompt arrival of your gifts.
Copyright:
Copyright of the Chilton’s website is property of Georgina Hope PTY LTD. Material on this website also comprises copyright material, trademarks and registered trademarks which are the property of chiltonsantiques.com.au and third parties. This property may only be used for the purposes of browsing the Chilton’s website and acquiring goods and services from Chilton’s Antiques.
Chilton’s is the owner of all copyright subsisting in this web site. All designer new jewellery depicted in this web site is copyright.
Applicable Law:
These Terms and Conditions are governed by the laws in force in Sydney, Australia & have been written according to the Department of Fair Trading legislation.
Information Provided by You:
If you purchase goods and services from chiltonsntiques.com.au or consent to being put on our mailing list, we may require you to provide your name, address, email address or other details ("customer information"). We may subsequently require further details to enable the processing of any orders that you make. You agree to provide chiltonsntiques.com.au with current, complete and accurate customer information when asked to do so by the website or an employee of Chilton’s Antiques.
Virus Warning:
All care is taken to ensure that chiltonsantiques.com.au websites and data transmissions are free from viruses. However, it is your responsibility to scan any such data for viruses.
Privacy:
We treat all customer information in accordance with our Privacy Policy.Our Privacy Policy constitutes part of these Terms and Conditions:
Customer information will be used only to process your orders and will be protected by us. We would like to assure you that we are not involved in the selling, trading or alternative unauthorised use of personal information.
We will not provide any direct personal information to any third party that identifies you as our customer.
Chiltonsantqiues.com may, at times, use your contact information to notify you of important changes to the chiltonsantqiues.com website or to inform you of special promotions which may be of interest to you.
If you place an order for goods or services to be provided to a third party ("the recipient"), we will generally not provide any of your customer information to the recipient. If you place an order accompanied by a card bearing your first name, nickname, business or other identifying name, we assume that you are willing to be identified and may disclose your name to the recipient. Please be assured that we will never disclose your credit card, email address or phone contact details.
All information submitted to and stored on the chiltonsantqiues.com.au website is protected by anti virus soft wear.
Without limiting the operation of any other Terms and Conditions herein, chiltonsantqiues.com.au will not be held responsible for any unauthorized use of information gained from email correspondence before it has reached the chiltonsantqiues.com.au mail server.
chiltonsantqiues.com.au reserves the right to pass on any information relating to suspected fraudulent activity to the appropriate authorities.
Product Information:
Prices of goods and services and delivery and other charges displayed on the chiltonsantqiues.com.au website are current at the time of display. These prices are subject to variation without notice.
Prices of goods and services and delivery and other charges displayed on the chiltonsantqiues.com.au website are current at the time of display. These prices are subject to variation without notice.
We will always attempt to be as accurate as possible with our product descriptions and pricing. However, we are unable to warrant that product descriptions or other content of the website is accurate, complete, reliable, current or error free.
Placing and Accepting Orders:
Orders will not be dispatched until payment in full has been received and chiltonsantqiues.com.au is satisfied with the integrity of the order.
Without limiting the operation of any other Terms and Conditions herein, chiltonsantqiues.com.au is not responsible for any loss or damage caused by late delivery or cancellation of an order or a product.
Placement of an order by you constitutes an offer to enter into an agreement with us ("your offer"). We will contact you to confirm your order.
Gift Vouchers:
Gift vouchers are not redeemable for cash and expire one year to the date of their purchase.
Cancellation by us:
We reserve the right not to provide goods or services, terminate accounts, remove or edit content or cancel orders (or part thereof) at our sole discretion at any time. Without limiting the operation of any other Terms and Conditions herein, we will not be held liable for loss or damage arising from the exercising of these rights.
Cancellation by You:
If you need to cancel an order, please contact us immediately by phone on (02) 9524 0360 or by fax (02) 9525 6625 or email chiltonsmiranda@bigpond.com. Our agreement with you only comes into existence once we have both confirmed your order and your payment has been processed. Once we have accepted payment for an order, cancellation of the order is within our sole discretion. Orders that cannot be cancelled will be subject to our terms, conditions and policies relating to Returns and Exchanges.
Delivery:
It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.
We will provide you with an estimated date for delivery of all parcels. While we make every effort to deliver by this time, all dates specified are estimates only.
It is the responsibility of the customer to inform Chilton’s Antiques if an order does not arrive. Once we learn an order has not arrived by the due date, we will lodge enquiries with the courier to ensure delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery.
Please note that if an item has been lost in transit, we will not dispatch a replacement. Replacement items will be dispatched according to our discretion.
As a guide only, our couriers attempt to deliver to business addresses between 9am and 5pm, and to home addresses up until 6pm. Unfortunately, we are unable give a guaranteed time of delivery.
You may select the "Recipient to sign for delivery" option when placing an order with us. By doing so, you agree that we have satisfied the condition where a signature has been received from the recipient, appropriate agent or proxy recipient of the order (chosen at the courier partner's discretion). You agree that in doing so we have delivered the order within the terms of the agreement between you and us.
If you do not select the "Recipient to sign for delivery" option, you agree that when our courier partner is satisfied that the order has been delivered, delivery of the order has taken place within the terms of the agreement between you and us.
Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.
Returns, Exchanges & Refunds:
These rights are from the Department of fair Trading legislation:
You or the recipient of an order may return any items that have been purchased from chiltonsantqiues.com.au within 14 days of purchase. If you have changed your mind or are unhappy with a purchase we offer a store credit only.This is valid for 6months from the date of purchase.
If you return goods via an Australia Post Office, please keep the appropriate proof of return. Otherwise, if the returned item goes missing in transit to us, we will deem you not to have returned the item.
It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit. We will not issue a return or exchange unless the product/s are in a saleable condition upon return. We will not exchange on goods that have been engraved or altered in any other way. In cases where you should return a ring that has been resized to fit you & a charge has been applied this will be non refundable & will not count towards your store credit.
We do not refund so choose wisely!
Consumers may ask for a refund if the goods purchased:
Have a basic, serious fault that was not known by the consumer at the time of purchase
Do not do the job that the consumer was led to believe they would do.
Do not match the sample the consumer was shown, or .
Does not fit their description.
When are consumers not entitled to a refund?
Consumers are not entitled to a refund when they:
Change their mind about a product. This includes when a consumer has found a cheaper product elsewhere, has bought a gift that is unsuitable, or their circumstances have changed and they no longer require the goods
Knew, or should have known about a fault when the goods were bought, for example as seconds. However, if a second has a fault that the consumer was not aware of, or could not have discovered upon a reasonable inspection when the item was bought, their rights are not affected.
Goods tagged A/F - indicate minor damage & are sold as is. These have been priced accordingly.
Are unable to prove from whom and when the item was purchased. However, traders should not refuse a refund solely because there is no receipt, if they are satisfied that the goods were purchased from their store
Are responsible for damaging the goods by not following the instructions, or misusing the product.
What obligations do consumers have?
If a consumer wants a refund they should:
report the details of the fault or take the goods back to the trader as soon as possible
state what remedy they would like.
provide proof of purchase when returning the goods.
be sure that they did not cause the fault.
stop using the faulty item.
Make sure they care for the goods while in possession.
Rights of a trader:
A trader does not have to provide a refund if:
no proof of purchase is offered.
customers simply change their mind
the goods have been damaged by abnormal use after purchase, or
Customers knew, or should have known about any faults when they bought the goods, for example as seconds. However, if a second has a fault that the customer was not aware of, or could not have discovered upon a reasonable inspection, at the time of purchase, they would be entitled to a refund. This is not the case when goods are tagged A/F showing that they have minor damage & are priced & sold accordingly.
Terms & conditions of Lay-Bys:
At Chilton’s we offer a lay-by service which we:
Require a minimum deposit of 10% of the purchasing price,
Lay-bys must be completed within 90 days unless advised otherwise
If lay-by is not completed within the 90 days, it is the prerogative of Chilton’s Jewellery & Antiques to cancel or extend such lay-by
If the lay-by is cancelled by a customer or a lay-by exceeds the 90 days & if Chilton’s is contacted within the 90 days a credit note will issued otherwise the money will be forfeited.
Regular payments need to be made
No refunds for incorrect choice
Exchange of goods must be within 14 days of sale
