FREQUENTLY ASKED QUESTIONS
Whilst Chilton’s Antiques is not an underwriter of insurance, we have extensive experience with Jewellery Insurance companies. Over the years we have dealt with them all and have had varying levels of success and quality experiences.
Our recommendation, however, is with Centerstone. After some specific market research, we’ve found they offer the best service, rates and coverage. We encourage you to do your own personalised research prior to committing to an insurer though.
Of course, you are permitted to exchange any items that has been purchased from Chilton’s Antiques. Any pieces that are custom made or bespoke pieces cannot be exchanged. Wedding hair pieces cannot be exchanged. We have extended our Christmas purchase exchange period from 14 days till end February 2021 to allow for the the time we have closed.
To find out more information on that process, please see the full Terms & Conditions here.
Antique, Vintage and Estate Jewellery is by nature jewellery that has been worn and previously owned, so the condition at the time of purchase is what is displayed in the shop or online, in the photos provided.
Vintage Jewellery will not be brand new, in a “never worn” showroom perfect condition. The jewellery itself may have minor wear and tear, even some small repairs may have been carried out over the years. This is part of the beauty and patina of owning a piece with a history.
Our precious jewellery pieces are sent to our jewellery workshops to be cleaned and checked, prior to being offered for sale. Chilton’s has been in the business for over 30 years. We pride ourselves on customer service and we would love to keep you as a client for life.
If you have any issues with your purchase, please contact our store where we can discuss and resolve the matter.
We do not cover items of jewellery for wear and tear but for any new pieces manufacturing faults are always covered by us. We also recommend extra special care for any hollow jewellery or bracelets with pins.
Claw set jewellery or fine delicate pieces such as rings with fine settings and thin bands need to be looked after and treated with care.
We advise you not to garden, clean the house in your jewellery, play sport or exercise with it on. The lifespan of jewellery depends on the person’s treatment of it. Please see our post on caring for your Antique Jewellery.
Vouchers are a great idea for that person who has everything!
Gift Vouchers are available in-store only for amounts greater than $30. Vouchers are valid for three years from the date of purchase.
A great benefit to the voucher system is that people can add their own money or even combine a few gift vouchers to purchase what they have always desired. They can also be used against the balance of a Lay-by.
Contact us directly organise a Gift Voucher.
Our beautiful showroom is located in Miranda, NSW. You can obtain directions by tapping the address above or by following the below.
By Car – the quickest route is using the Eastern Distributor (ED) travelling via the airport and through Brighton, then proceed over the Captain Cook bridge on Taren Point Road, follow the signs to Miranda.
There is on-street parking available out the front of the store on the Kingsway and also further parking available across the road in Westfield Miranda. Additional parking is available at the rear of the store in the Kiora Mall located off Kiora Road opposite the Catholic primary school near the police station.
By Train – we are located on a major train line. Catching the train from Sydney’s CBD is easily done. The platform from which to catch the train from is the Illawarra Cronulla line. This train can be a direct service to Miranda but sometimes a changeover at Sutherland is required to carry you onto Miranda. Always check this on the information board at the station. The train journey will take you approx. 40 mins to an hour. These trains are regular and run often.
From the train station, we are less than a five-minute walk. Walking north along Kiora Road, turn Left into the Kingsway. Chilton’s is directly opposite Miranda Westfield and the Telstra building. Look for the gold and black antique sign.
If you’re shopping online, you’re limited to Afterpay as your Buy now, pay later option.
In-store, you have the option of Afterpay or a more traditional Lay-by. The terms are simple:
- Minimum 20% deposit
- Lay-by must be completed within 6-months unless otherwise agreed
- Minimum monthly repayments (via Direct Debit, Credit Card, or in-store)
- If the Lay-by is not completed within 6-months, it is Chilton’s Antiques prerogative to issue a credit note or close the sale and the money forfeited
Throughout the process, communication is key. Give us a call and discuss your needs.
Currently, shipping is only available to Australia, New Zealand, United Kingdom, USA & Canada postal addresses. Please do not provide Parcel Locker or PO Box’s as your shipping address, we cannot deliver to them. Chiltons offers FREE local shipping (Australia only) on all orders- express tracking signature delivery by Australia Post. See terms and conditions for more information. Parcel tracking details will be sent to you via SMS so you can track your items arrival. We also offer the option to buy online & collect in our Miranda store. Please contact us for shipping rates for larger items, non jewellery, before purchasing them.
International shipping is charged at a fixed rate of $75- all buyers need to read our terms and conditions and you may be charged duty tax by your countries customs when the items arrives. We will email you tracking number so you can follow your parcels arrival. International shipping can take on average between 7-20 days to arrive. Please contact us for shipping rates for larger items, non jewellery, before purchasing them.