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Working with Chilton's Antiques

TERMS & CONDITIONS

Welcome to Chilton’s Antiques online store and thank you for shopping with us. Please see this list of Terms and Conditions that govern the use of this website.

Should you have any questions, please contact us on (02) 9524 0360 prior to placing an order.

1. PURCHASING ITEMS

We accept all credit cards online through our secure payment gateway, Stripe. We also are proud to offer Afterpay on all of our items under $2,000.

Prices are subject to change on the website with newly ordered stock and cleaning products, due to factors outside our control within the norms of market fluctuations. We will advise you of the availability of one-off items with antique – estate and vintage items.

2. ORDER FULFILLMENT

Once an order has been made online, it will not be dispatched until the payment has been received in full and Chilton’s Antiques is satisfied with the integrity of the order.

In order to ensure the order process, you’ll be contacted by a Chilton’s Antiques representative at the time of your order to confirm all details.

3. ITEM CONDITIONS

Antique, Vintage and Estate jewellery are by nature jewellery that has been worn and owned previously. The condition at the time of purchase is what is displayed in the shop and online.

Vintage Jewellery will not be brand new, in “never worn” showroom perfect condition. The jewellery itself may show signs of minor wear and tear, or small repairs may have been carried out over the years. This is part of the beauty and patina of owning a piece of jewellery with a history.

Our precious jewellery pieces are sent to our jewellery workshops to be cleaned and checked before they are displayed for sale. Chilton’s Antiques has been in the business for over 30 years. As such we take pride in our customer service and value all our customers, if you have any issues at any time, please do not hesitate in discussing the matter with us. We do not cover wear and tear of jewellery; however, any manufacturing issues are always covered by us.

4. PRODUCT PRICING

All prices, including quotes that are displayed on our online store, are in Australian dollars and include GST. Prices and quotes are correct at the time of printing but are subject to change without notice. All items of Antique jewellery offered are individual one-off pieces that are priced on their condition rarity, stone content, gold carat weight and age.

5. SHIPPING

We are happy to offer free domestic shipping on all orders over $2,000. We ship internationally and if you’d like a quote, please contact us directly at online@chiltonsantiques.com.au.

Chilton’s Antiques will not ship to P.O. Boxes or Parcel Lockers. Please only provide a monitored physical address for shipping

Chilton’s Antiques aims to have all orders dispatched within 3-business days from the time of ordering for products in-stock. We will always notify you if this cannot be done via email or phone. Please specify when ordering if you require your parcel to be delivered on a particular date and we will endeavour to have it there at that time.

We believe that we have aligned ourselves with excellent delivery partners, but there may be times when, despite their best efforts, parcels are delayed in the delivery process. We will always endeavour to work with our delivery partners to ensure prompt arrival of your gifts.

It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.

Once shipped, we will provide your orders tracking details so that you can keep up to date with the process and its location. Whilst we provide this tracking information, Chilton’s Antiques carries no obligation, responsibility or authority once the parcel is picked up by the shipping partner.

It is the responsibility of the customer to inform Chilton’s Antiques if an order does not arrive. Once we learn an order has not arrived by the due date, we will lodge enquiries with the courier to ensure delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery.

Chilton’s Antiques choice method for sending requires a signature upon delivery. Due to the nature of the products, this is non-negotiable.

By agreeing to the purchase, you agree that we have satisfied the condition where a signature has been received from the recipient, appropriate agent, or proxy recipient of the order (chosen at the courier partner’s discretion). You agree that in doing so we have delivered the order within the terms of the agreement between you and us.

Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement and does not entitle you to cancellation of an order. Chilton’s Antiques take no liability for any item/s couriered or posted, by choosing this method of delivery you are agreeing to enter into a risk that it is out of our control if something should happen we cannot be held liable.

6. LIMITATION OF LIABILITY

Any liability in connection with goods or services supplied to you will, subject to any non-excludable liability for breach of conditions or warranties implied by legislation and to the maximum extent permitted by law, at the election of Chilton’s Antiques be limited to:

  1. in relation to goods, the replacement or repair of the goods, the supply of equivalent goods, the payment of the cost of replacing or repairing the goods or the payment of the cost of obtaining equivalent goods; and
  2. in relation to services, the supplying of the services again or the payment of the cost of having the services supplied again.
  3. This website is a result of multiple computer systems working together. From time to time there may be erroneous. All effort is made to ensure all information on this website. However, if an error is found, we will take measures to ensure you are informed.
7. DISCLAIMER

The information contained on the website is provided by Chilton’s Antiques in good faith.

To the best of our knowledge, the information is accurate and current. However, Chilton’s Antiques and Georgina Hope PTY LTD, any of their directors, officers, employees, or consultants do not make any representation or warranty as to the accuracy or completeness of the information.

To the fullest extent permitted by applicable law, Chilton’s Antiques disclaims all representations and warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose and non-infringement. Chilton’s Antiques makes no warranty that this website, any information, or ideas contained on this website or any products or services will meet your requirements.

You expressly acknowledge and agree that Chilton’s Antiques does not control other users of this website, the providers of information or ideas to this website or the suppliers of goods and services purchased from this website, and Chilton’s Antiques is therefore not liable for their opinions or their behaviour, including any information or advice provided by them or any defamatory statements made by them or any offensive conduct on their part.

You further acknowledge and agree that subject to the section dealing with “Limitation of Liability”, Chilton’s Antiques will not be liable to you or any other person for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to damages for product liability, personal injury or negligence resulting from use of goods or services supplied to you, or on behalf of you, through the website.

8. PRODUCT INFORMATION

Prices of goods and services and delivery and other charges displayed on the Chilton’s Antiques website is current at the time of display. These prices are subject to variation without notice.

We will always attempt to be as accurate as possible with our product descriptions and pricing. However, we are unable to warrant those product descriptions or other content of the website is accurate, complete, reliable, current or error-free. The photos on the website serve as a part of the description of the item.

9. CANCELLATIONS

By Us – We reserve the right not to provide goods or services, terminate accounts, remove, or edit content or cancel orders (or part thereof) at our sole discretion at any time. Without limiting the operation of any other Terms and Conditions herein, we will not be held liable for loss or damage arising from the exercising of these rights

By You – If you need to cancel an order, please contact us immediately (within 24hours) by phone on (02) 9524 0360 or by email online@chiltonsantiques.com.au.

Our agreement with you only comes into existence once we have received your order and your payment have been processed. Once we have accepted payment for an order, cancellation of the order is within our sole discretion. Orders that cannot be cancelled will be subject to our terms, conditions and policies relating to Returns and Exchanges.

10. RETURNS, EXCHANGES AND REFUNDS

You, or the recipient, of an order, may return any items that have been purchased from Chilton’s Antiques within 14 days of purchase. If you have changed your mind or are unhappy with a gift, we offer store credit only. We do not offer refunds, so please choose carefully.

A Credit Note issued cannot be redeemed for cash and is valid for 12 months from the date of issue.

It is your responsibility to ensure the goods are in the same condition as they left the store and are adequately packaged to ensure that they are not damaged during return transit. We will not issue a return or exchange unless the product/s are in a saleable condition upon return.

We will not exchange on goods that have been engraved or altered in any other way. In cases where you should return a ring that has been resized to fit you and a charge has been applied this will be non-refundable and will not count towards your store credit.

We do not cover items of jewellery for wear and tear, but anything manufactured is always covered by us. We also recommend extra special care for any hollow jewellery or bracelet with pins. Do not garden or clean the house in it. Do not play a sport or participate in strenuous exercise whilst wearing the piece. The lifespan of jewellery depends on the person’s treatment of it.

11. ACKNOWLEDGMENT AND ACCEPTANCE OF TERMS AND CONDITIONS

Please note that by accessing, using, or browsing this website you agree to be bound by its terms, conditions, disclaimers, and limitations of liability. Chilton’s Antiques reserves the right to amend or update such terms, conditions, disclaimers, and limitations of liability at any time without providing notice to you. By using the website, you acknowledge that you have read and understood these Terms and Conditions.