C
Working with Chilton's Antiques

TERMS & CONDITIONS

Welcome to Chilton’s Antiques online store and thank you for shopping with us. Please see this list of Terms and Conditions that govern the use of this website.

Should you have any questions, please contact us on (02) 9524 0360 prior to placing an order.

1. PURCHASING ITEMS

We accept all credit cards online through our secure payment gateway, Stripe. We also are proud to offer Afterpay on all of our items under $2,000. We can also offer purchases via direct debit please contact us directly to arrange this.

Prices are subject to change on the website with newly ordered stock and cleaning products, due to factors outside our control within the norms of market fluctuations. We will advise you of the availability of one-off items with antique – estate and vintage items. Items from our new collections are also priced accordingly to the associated costs at time of manufacture and are subject to market fluctuations such as the price of diamonds, gemstones & metals.

2. ORDER FULFILLMENT

Once an order has been made online, it will not be dispatched until the payment has been received in full and Chilton’s Antiques is satisfied with the integrity of the order.

In order to ensure the order process, you’ll be contacted by a Chilton’s Antiques representative at the time of your order to confirm all details.

3. ITEM CONDITIONS

Antique, Vintage and Estate jewellery are by nature jewellery that has been worn and owned previously. The condition at the time of purchase is what is displayed in the shop and online.

Vintage Jewellery will not be brand new, in “never worn” showroom perfect condition. The jewellery itself may show signs of minor wear and tear, or small repairs may have been carried out over the years. This is part of the beauty and patina of owning a piece of jewellery with a history.

Our precious jewellery pieces are sent to our jewellery workshops to be cleaned and checked by our team of jewellers before they are displayed for sale. Chilton’s Antiques has been in the business for over 30 years. As such we take pride in our customer service and value all our customers, if you have any issues at any time, please do not hesitate in discussing the matter with us. We do not cover wear and tear of jewellery; however, any manufacturing issues are always covered by us.

Jewellery, given the proper care and service, can last a lifetime, or more! For tips on how to properly care and clean your pieces please read our blog on jewellery maintenance! To ensure the longest life of your amazing piece, we recommend the following care and maintenance steps.
Jewellery is delicate by nature and we encourage customers to take extra care when wearing it daily. An easy tip is taking off your rings when you are doing rough handwork that may damage the stone or the shape of a ring.

Gold is a malleable (soft) substance and a fine setting or a band can be bent and warped. When metal bends it can cause stones in their settings to fall out. We also recommend taking your jewellery off when washing your hands, showering, sleeping, doing housework, exercising and even while dressing. This is to ensure that it doesn’t catch on items of clothing or anything that may lift setting claws and loosen stones. Fine bands & thin claws can wear quicker with time then thicker stronger designed pieces it is your responsibility to look at your lifestyle and practicality of the design of what you buy.

Jewellery is very delicate and needs to be worn accordingly. Annual maintenance of your jewellery is recommended. Unfortunately, we cannot guarantee wear and tear, so you need to consider the design of the piece you have chosen and treat it with great care and love to enjoy the full benefit of your exquisite piece now and into the future!

Pieces from our new collections or bespoke orders will be in show room new, perfect flawless condition. Unless you request we age them.

4. PRODUCT PRICING

All prices, including quotes that are displayed on our online store, are in Australian dollars and include GST. Prices and quotes are correct at the time of printing but are subject to change without notice. All items of Antique jewellery offered are individual one-off pieces that are priced on their condition rarity, stone content, gold carat weight and age.

5. SHIPPING

Chiltons is closed from 25th December to the 18th January 2021.

While the Miranda store is closed, online shopping is still available during this time but all website orders will only be shipped out every Monday during this break thank you for your understanding. No in store collection is available from 25th December-18th January 2021.

Currently, shipping is only available to Australian, New Zealand, United Kingdom, USA & Canada postal addresses. Please do not use Parcel Locker or PO Box’s as your shipping address, we cannot deliver to them. We offer complimentary domestic (local- Australia only) shipping on all orders over $1,000. On orders under $1,000 we charge a flat rate $22 for express signature delivery by Australia Post. For international shipping we charge a flat rate of $75. We will ship to other international locations and if you’d like a quote, please contact us directly at online@chiltonsantiques.com.au.

We also offer the option to buy online & collect in our Miranda store.

Chilton’s Antiques will not ship to P.O. Boxes or Parcel Lockers. Please only provide a monitored physical address for shipping

Chilton’s Antiques aims to have all orders dispatched within 3-business days from the time of ordering for products in-stock. We will always notify you if this cannot be done via email or phone. Please specify when ordering if you require your parcel to be delivered on a particular date and we will endeavour to have it there at that time. Delivery in Australia can take between 1-5 days depending on time of year.

We believe that we have aligned ourselves with excellent delivery partners, but there may be times when, despite their best efforts, parcels are delayed in the delivery process. We will always endeavour to work with our delivery partners to ensure prompt arrival of your gifts.

It is your obligation to enter the correct delivery address details and phone number at the time of ordering. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.

Once shipped, we will provide your orders tracking details via SMS or email so that you can keep up to date with the process and its location. Whilst we provide this tracking information, Chilton’s Antiques carries no obligation, responsibility or authority once the parcel is picked up by the shipping partner.

It is the responsibility of the customer to inform Chilton’s Antiques if an order does not arrive. Once we learn an order has not arrived by the due date, we will lodge enquiries with the courier to ensure delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery.

Chilton’s Antiques choice method for sending requires a signature upon delivery. Due to the nature of the products, this is non-negotiable.

By agreeing to the purchase, you agree that we have satisfied the condition where a signature has been received from the recipient, appropriate agent, or proxy recipient of the order (chosen at the courier partner’s discretion). You agree that in doing so we have delivered the order within the terms of the agreement between you and us.

Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement and does not entitle you to cancellation of an order. Chilton’s Antiques take no liability for any item/s couriered or posted, by choosing this method of delivery you are agreeing to enter into a risk that it is out of our control if something should happen we cannot be held liable.

For international purchases you maybe charged Duty Tax by your countries customs when item arrives. International shipping can take on average between 10-20 days to arrive.

6. LIMITATION OF LIABILITY

Any liability in connection with goods or services supplied to you will, subject to any non-excludable liability for breach of conditions or warranties implied by legislation and to the maximum extent permitted by law, at the election of Chilton’s Antiques be limited to:

  1. In relation to goods, the replacement or repair of the goods, the supply of equivalent goods, the payment of the cost of replacing or repairing the goods or the payment of the cost of obtaining equivalent goods; and
  2. In relation to services, the supplying of the services again or the payment of the cost of having the services supplied again.
  3. This website is a result of multiple computer systems working together. From time to time there may be erroneous. All effort is made to ensure all information on this website. However, if an error is found, we will take measures to ensure you are informed.
7. DISCLAIMER

The information contained on the website is provided by Chilton’s Antiques in good faith.

To the best of our knowledge, the information is accurate and current. However, Chilton’s Antiques and Georgina Hope PTY LTD, any of their directors, officers, employees, or consultants do not make any representation or warranty as to the accuracy or completeness of the information.

To the fullest extent permitted by applicable law, Chilton’s Antiques disclaims all representations and warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose and non-infringement. Chilton’s Antiques makes no warranty that this website, any information, or ideas contained on this website or any products or services will meet your requirements.

You expressly acknowledge and agree that Chilton’s Antiques does not control other users of this website, the providers of information or ideas to this website or the suppliers of goods and services purchased from this website, and Chilton’s Antiques is therefore not liable for their opinions or their behaviour, including any information or advice provided by them or any defamatory statements made by them or any offensive conduct on their part.

You further acknowledge and agree that subject to the section dealing with “Limitation of Liability”, Chilton’s Antiques will not be liable to you or any other person for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to damages for product liability, personal injury or negligence resulting from use of goods or services supplied to you, or on behalf of you, through the website.

Terms and conditions for Valuations:

Items described in valuations have been examined & the value given is based solely on the valuers opinion. This valuation is for retail replacement- insurance purposes only- unless otherwise stated. The pricing structure above is based off retail replacement on the date provided for the valuation. Retail Replacement Value is based on assumption that the item/s mentioned above will be available for replacement on the open market though a retail high end Sydney CBD outlet. If the item is rare, estate-vintage, collectable or antique it might not be possible to locate or source an identical item. Values are expressed in Australian dollars only & are inclusive of GST.  Any images- photographs included are not representative of the items actual size & may have been subjected to enhancement digitally. The values stated above is based on professional research & current market conditions at the date shown above. Whilst all care is taken, no liability is accepted for errors or omissions in the certificate, including liability to any person by reason of negligence. The certificate is void if the red NCJV seal is not present if valuation is performed by Liz Stevens NCJV valuer.

This valuation is to provide the consumers & trade professionals with an accurate & educated opinion of the description of the Jewellery item. Valuation certificates provide details of that item, which has been tested & measured to our best ability- grade, weighed & the approximate dimensions taken all whilst none of the stones have been removed from their current settings. All calculations are based on internationally accepted practices & formulas.  The limitations imposed by settings mean that figures provided above are estimates. The Values & descriptions provided represent an opinion on quality, workmanship, age, origin, wear & tear- condition, & are based on fair local market conditions in Australian dollars on the date specified. All diamonds clarity grades are based on x10 magnification by an experienced diamond grader & these are not compared to a master set of diamonds. Discrepancies in diamonds grading may occur when diamonds are set due to the colour of the precious metal, restrictions of the settings, & the condition of settings.

The precious metal purity is that marked on the article, when testing of the precious metal is considered necessary the results are approximate.

The valuation is intended for the person who name is on certificate & shall not be reproduced or used for promotional purpose without the valuers permission. Valuations are only intended for the purposes stated & are based on the opinion of the valuer. The opinion of the description of the item listed above may vary upon examination by other valuers & gemmologists. Where enhancements or treatments are present, this is mentioned. Lack of, or for some gemstones, where heat treatment or oiling is generally accepted it is not listed unless otherwise requested. All grading is performed under natural day light conditions. No destructive tests are performed, unless consented by the item’s owner.

This certificate is not to be used as apart of two price marketing & it may not be used for promotional purposes. The valuer cannot accept liability for any transaction or third party relying on this documentation. Valuation price figure is not representative of a resale value, or that of the original item price prior to discount. Value is based on professional research & current market conditions at the date shown above. Whilst all care is taken, No liability is accepted for any errors or omissions in the certificate, including any liability to any person by reason of negligence.

This Valuation represents retail replacement value & maybe used for insurance purposes. The values & descriptions stated are opinions. Replacement values are based on an identical, similar, or new item unless stated otherwise from a traditional prestige (high end) retail showroom in Australian dollars including GST. The values may not represent the price one might pay in a retail showroom after negotiations between a buyer & a seller. Values maybe affected by fluctuations in the currency market with exchange rate & supply & demand in the marketplace of gems & precious metals. Diamond grades are based on international GIA standards. The values stated in the above certificate do not represent the value one would expect to receive if the item was to be sold on the second hand market. Jewellery items bought on line- via the internet will also incur different pricing structure- & will have a different value assessment as there purchase was not reflective of the retail store/s environment. A retail stores overheads will be much higher the internet based traders.

The costs associate with valuations:

  • A single item valuation is $95
  • Multiple piece valuations cost $65 per item

If the item was bought from, or made by Chilton’s Antiques with a retail price of over $1,500 with in the last 12 months there is no cost for a valuation certificate. For all other jobs such remaking & remodelling- Bespoke Design orders we offer valuations at no charge if the centre main stone was purchased though us, if not we will have to gemologically test it and graded and a special rate of $50 is offered for the cost of the valuation. If you require a valuation with your purchase please let us know in advance as we need the item in front of us to perform the valuation accurately and we are unable to issue certificates after item has left our store. We will then have to ask you to re-bring in the item.

Items over $4,000 automatically come with Independent Insurance certificates, all items under this price point will only have a certificate supplied when requested. We have over 6,000 items in our store and it is physically impossible to have current certificate on every piece.

8. PRODUCT INFORMATION

Prices of goods and services and delivery and other charges displayed on the Chilton’s Antiques website is current at the time of display. These prices are subject to variation without notice.

We will always attempt to be as accurate as possible with our product descriptions and pricing. However, we are unable to warrant those product descriptions or other content of the website is accurate, complete, reliable, current or error-free. The photos on the website serve as a part of the description of the item.

9. CANCELLATIONS

By Us – We reserve the right not to provide goods or services, terminate accounts, remove, or edit content or cancel orders (or part thereof) at our sole discretion at any time. Without limiting the operation of any other Terms and Conditions herein, we will not be held liable for loss or damage arising from the exercising of these rights

By You – If you need to cancel an order, please contact us immediately (within 24hours) by phone on (02) 9524 0360 or by email online@chiltonsantiques.com.au.

Our agreement with you only comes into existence once we have received your order and your payment have been processed. Once we have accepted payment for an order, cancellation of the order is within our sole discretion. Orders that cannot be cancelled will be subject to our terms, conditions and policies relating to Returns and Exchanges.

10. RETURNS, EXCHANGES AND REFUNDS

You, or the recipient, of an order, may return any items that have been purchased from Chilton’s Antiques within 14 days of purchase. If you have changed your mind or are unhappy with a gift, we offer store credit only. We do not offer refunds, so please choose carefully.

A Credit Note issued cannot be redeemed for cash and is valid for 12 months from the date of issue.

It is your responsibility to ensure the goods are in the same condition as they left the store and are adequately packaged to ensure that they are not damaged during return transit. We will not issue a return or exchange unless the product/s are in a saleable condition upon return.

We will not exchange on goods that have been engraved or altered in any other way. In cases where you should return a ring that has been resized to fit you and a charge has been applied this will be non-refundable and will not count towards your store credit.

We do not cover items of jewellery for wear and tear, but anything manufactured is always covered by us. We also recommend extra special care for any hollow jewellery or bracelet with pins. Do not garden or clean the house in it. Do not play a sport or participate in strenuous exercise whilst wearing the piece. The lifespan of jewellery depends on the person’s treatment of it.

11. ACKNOWLEDGMENT AND ACCEPTANCE OF TERMS AND CONDITIONS

Please note that by accessing, using, or browsing this website you agree to be bound by its terms, conditions, disclaimers, and limitations of liability. Chilton’s Antiques reserves the right to amend or update such terms, conditions, disclaimers, and limitations of liability at any time without providing notice to you. By using the website, you acknowledge that you have read and understood these Terms and Conditions.